Between PostMaster Express, PostMaster Enterprise and MailServe, we at QLC manage email for over 7,500 organizations (in over 5000 different locations) across India and some parts of the world. We provide support through a network of channel partners in 50 locations across India and some Middle Eastern countries. This is complimented by our own sales and technical support offices in Ahmedabad, Bangalore, Chennai Delhi, Hyderabad, Mumbai and Pune. New support offices are in the pipeline in many more cities with office in Kolkata coming up in near future. Our network is growing both in width and depth steadily and even now is the best for our category in India.
The guiding principle for our Technical Support team is that email is enterprise critical for you. So in the unlikely event of your having some difficulty in sending or receiving email with any of the products and services offered by QLC, the down-time should be minimal. This is where our channel coverage works for you – they form the first line of support and in all Indian metros and most class-A towns, a phone call away. This is further reinforced by our branches in Mumbai, Pune, Bangalore and Delhi and our free email support facility.
From the minute you download our software, QLC is committed to help you through the entire mailing experience – be it related to installation, configuration or modifying specific settings to customize usage. QLC wants to ensure that you have all the information and tips you need and the QLC Technical Support Executives are available to explain issues, offer tips and instructions for solving any problems.
On the few occasions when you encounter problems or face issues, the single point agenda of the QLC Tech Support is to ensure that your mail system is up and running in record time.
Bottom line – Peace of Mind for your Mission Critical Application.